Veterinary Manager of Field Operations

Summary:Responsible for direct supervision of hospital operational leaders and partnership with hospital medical leaders.Partners with hospital medical leadership to create and maintain a high performing hospital focused on medical excellence with outstanding patient care.Maintains presence and accessibility within the hospital(s) a minimum 80% of the time.Monitors hospital KPIs and manages the execution of plans to achieve KPI performance objectives.Accountable for the fiscal objectives and financial performance of assigned hospitals.Assesses regularly the engagement level of associates, and holds hospital leadership accountable for associate engagement and retention.Communicates and cascades key initiatives impacting hospital operations and associates in an effective manner.Educates direct reports regarding company priorities, policies, and protocols and ensures accountability for adherence.Oversees hospital managers to ensure that hospital operations are efficient, effective, and meeting organizational objectives.Coaches and mentors, and takes corrective actions for direct reports in partnership with P&O as needed.Provides performance feedback to associates including day-to-day recognition, conducts associate performance reviews, and ensures appropriate coaching/mentoring is arranged as needed.Ensures communication and feedback channels with associates are open, schedules and facilitates regular communication opportunities, and is responsive to associate concerns.Understands and ensures compliance with Occupational Safety and Health Administration (OSHA), Drug Enforcement Administration (DEA), U.S. Food and Drug Administration (FDA), and applicable state and local agencies.Partners with assigned P&O Business Partner and senior leadership to understand and ensure compliance applicable federal and local labor laws as associate relations matters arise.Utilizes sound understanding of finance within business context to develop and execute tactical plans in support of strategic objectives established for assigned hospital(s).Manages expenses, budgets, and local reporting.Develops and implements operational methods that result in efficiency and effectiveness.Manages projects that relate to hospital expansion and growth including the addition of new services, new locations, and renovations.Partners with Medical Director(s) and other hospital medical leaders, monitors Clinician production, develops plans to facilitate and/or support growth, and ensures successful execution.Monitors and controls alignment with financial operating plan, communicating significant concerns and recommends adjustments to plan based on operating need to Director Field Operations (DFO).Communicates protocols for safety and facility maintenance to appropriate associates.Relays information regarding need for repairs and/or maintenance of equipment, building, and grounds and communicates with associate regarding status.Partners with Field Marketing Coordinator to ensure strategies to support demand generation, demand conversion, and client experience are executed appropriately.Education and Experience:Bachelors degree in Business, related field, or the equivalent combination of education, training, and experience.5+ years relevant experience in a management role with 2+ years of multi-site or revenue size of greater than $25-50Million required.Benefits:Parental leave benefits Medical, dental, vision, and life insurance options. Flexible work schedules 401k and retirement planning Time to reset, rewind, and reflect through our paid time off and floating holiday plans A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment

Created: 2025-05-07