Client Engagement Partner

ABOUT OUR ORGANIZATIONDow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile, and live events.Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the worlds largest news gathering operations globally. Our leading publications and products include the flagship Wall Street Journal, Americas largest newspaper by paid circulation; Factiva, Barrons, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource. Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).ABOUT THE ROLEThe WSJ Leadership Institute is looking to hire an Engagement Partner for our executive communities. This team is responsible for engaging and retaining the worlds most influential business leaders as members and is dedicated to providing them timely insights, experiences, and analysis they can trust, along with peer connections, enabling them to make critical decisions that improve the lives of stakeholders they serve.The Engagement Partner is a member relations specialist, providing concierge service and is the go-to point of contact for our community. They are integral to ensuring members have an elevated, bespoke, and valuable experience. They are key community builders and ensure the quality of the member journey and experience from onboarding through engagement to renewal.The Engagement Partner will be accountable for engagement and retention goals, including hitting revenue goals associated with membership renewals.Results will be driven by building relationships with members, soliciting their feedback / requests, doing research, and partnering with key internal stakeholders to develop membership offerings accordingly.You Will:Serve as the primary point of contact for WSJ Leadership Institute members (and their teams) across any membership needs or engagementResponsible for the Relationship Management journey from onboarding, including the Member Profile, to renewals.Onboard new members, including detailed Member Profile and formalized intake process for gathering comprehensive member data, bio, headshots, (onboarding and continuous feedback) and coordination of benefits.Manage a full book of business, maintaining ongoing reporting and analysis on members, engagement, likelihood to renew and options for retentionMember Engagement: Execute best practice communication and engagement to maximize member attendance of upcoming events, summits, dinners, exchanges, breakouts, and exclusive experiences.Curate cohorts for member-led events to meet with peers in confidence to discuss challenging topics they and their organization faceAttend membership events (in-person and online), welcoming members, and providing on-site assistance at registration.Assist in connecting network members with each other providing introductions for professional contactsCoordinate member opportunities for thought leadershipMonitor event activity and flag "unengaged" members for outreachOwns renewal process, including payment processingGarner members thoughts on how to best improve and personalize their experience, both at the individual level and at events.You Have:Minimum 5 years of relevant experience ideally managing relationships with, or serving products to, C-Suite Executives and other high-level stakeholders.Ability to work closely with executive teams.Exemplary verbal and written communication skills and customer relations skills.Ability to attend a schedule of in-person events. Some travel may be required.Ability to work in an event-management platform.A proven track record of seeing ideas through to completion, utilizing exemplary execution skills.Ability to work in a team structure.PREFERRED QUALIFICATIONSExperience working with members of a professional leadership council..Our Benefits● Comprehensive Healthcare Plans● Paid Time Off● Retirement Plans● Comprehensive Medical, Dental and Vision Insurance Plans● Education Benefits● Paid Maternity and Paternity Leave● Family Care Benefits● Commuter Transit Program● Subscription Discounts● Employee Referral ProgramLearn more about all our US benefitsReasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Business Area:Dow Jones - Leadership InstituteJob Category:SalesUnion Status:Union rolePay Range: 90,000.00 - 110,000.00We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidates experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

Created: 2025-05-08