Marketing Operations Manager

Outrig, is a rapidly growing owner/operator of high-end RV & Boat storage and service facilities across the United States. We focus on providing our customers with a "best in class" experience through investing in new technologies, services, and amenities. We are expanding our portfolio and are looking to bring on a Marketing Operations Manager to be a part of our growth.Job **The Marketing Operations Manager is a crucial, new position within Outrig, that will lead the execution of Outrig's sales and marketing operations. This position requires adaptability and a mix of creative, analytical, and communication skills. This person will work cross functionally across sales, marketing, finance, customer service, and operations. Job *Email marketing: Develop and execute email marketing calendars across Storage and Service businesses, track performance metrics and refine based on insightsCustomer Communication: Lead all customer communication distribution, including ad hoc emails and campaigns, satisfaction surveys, etc. Process Improvement: Identify areas for improvement across marketing and sales process and implement changes; continually monitor and optimize customer journey to simplify experienceCRM System: Build and deploy an initial customer database and move to CRM system across both business units; continually maintain once deployedMarketing Administration: Manage marketing admin / operations related areas (e.g., phone system management, vendor management)Data Analysis and Reporting: Analyze revenue data, identifying trends and patterns, and creating reports to provide insights Preferred *3-5 years of experience in business operations or sales operations with a demonstrated history of improving productivity by providing data-driven insights for strategic planning and enablementProficiency in CRM systems best practices and toolsStrong writing and communication skillsAnalytical mindset with the ability to interpret data and adjust strategies accordinglyAdaptable, quick learner who is self-motivated and eager to growExperience with data visualization preferred but not requiredWhat Outrig Can Provide *Competitive **** Base salary + discretionary bonusCompany Benefits (Medical, Vision, Dental)Paid HolidaysPaid Time OffOpportunity for growth within the company Job ***** Full-time; preference is for a candidate in Cleveland, Ohio but open to remote candidates as well.

Created: 2025-05-08