Customer Service Specialist

Company DescriptionProforma Graphic PrintSource is a leading provider of graphic communications offering print, promotion, and eCommerce solutions coupled with creative design capabilities. We provide brand management solutions to help customers achieve their marketing goals without agency fees. Our services include marketing campaigns, promotional products, printing services, and e-commerce solutions to meet all marketing needs.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist located in Corona, CA. There is no hybrid or at home work. The Customer Service Specialist will be responsible for handling customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service experiences on a day-to-day basis. Required to visit client on-site one day per week to manage kiosk sales.Assist with order pulling and shipping and inventory management and orders.QualificationsPrefer experience in print and/or promotional productsCustomer Support and Customer Service skillsProficient in excel and computer skills.Proficient in basic mathematics, grammar and spellingCustomer Satisfaction and Customer Experience skillsProficient in Phone EtiquetteExcellent communication and interpersonal skillsAbility to multi-task and problem-solve efficientlyPrevious experience in customer service roles is a plusHigh school diploma or equivalent required

Created: 2025-05-10