Hospitality Operations Manager - Luxury Private ...

Hospitality Operations Manager - Luxury Private Club | NYC📍 ** New York, NY💼 * Full-Time | On-site💲 **** Competitive salary + full benefits (medical, dental, vision, 401k)About the OpportunityOur Client an exclusive, high-end private membership club in NYC is seeking an experienced Hospitality Operations Manager to support daily operations across multiple premium venues. This is a rare opportunity to join a world-class team delivering tailored, elevated experiences in a luxury environment blending modern French and Japanese influences.Key ResponsibilitiesCustomer ExperienceBuild strong relationships with members through personalized serviceDeliver exceptional bottle and drink service aligned with luxury standardsResolve guest concerns with professionalism and urgencyMaintain an immersive, polished environmentTrain and lead staff in delivering consistently high-touch serviceSupport day-to-day operations, staff scheduling, and inventoryMaintain cleanliness and visual presentation across all venuesEffectively multitask in a fast-paced nightlife environmentAddress and resolve guest concerns in real timeAssist with hiring, training, and supervising front-of-house staffMentor team members and lead by exampleConduct ongoing training aligned with updated policies and standardsFoster a positive, professional workplace cultureSupport marketing initiatives, promotions, and private event executionEnsure strict adherence to alcohol service laws, safety codes, and fire regulationsQualifications & SkillsProven leadership in luxury hospitality, nightlife, or private clubsExperience in private membership dining highly preferredEnergetic, social, and guest-focused personalityExcellent verbal and written communication skillsStrong problem-solving, organizational, and multitasking abilitiesTech-savvy (MS Word & Excel) with solid operational know-howAbility to manage labor, food, and beverage costsFlexible availability, including evenings, weekends, and special eventsScheduleTuesday-Saturday | 4:00 PM - 3:00 AM(Some flexibility required for private events or operational needs)

Created: 2025-05-11