Order Verification & E-Commerce Operations Manager

About TraxNYC:TraxNYC is a premier luxury jewelry retailer and manufacturer located in the heart of New York Citys Diamond District. We specialize in high-end custom jewelry and are expanding our digital infrastructure to support rapid growth through e-commerce and AI integration.Position Summary:We are hiring afull-time, in-person E-Commerce Operations & Order Verification Manager to oversee and manage online transaction security, order verification, and technical website operations. The ideal candidate will have experience with Shopify,NoFraud, andBraintree, and be capable of managing cross-functional projects and solving operational and website-related challenges.Key Responsibilities:Manage order verification and fraud prevention systems (e.g., NoFraud)Process and monitor payment gateways (e.g., Braintree) for capturing and approving transactionsWork directly with internal and external web development teams to maintain and transition from our legacy custom website to ShopifyResolve technical issues related to our current website platformCollaborate with sales, marketing, and product teams to support e-commerce functionality and updatesCoordinate trademark filings and intellectual property managementBuild and maintain clear documentation and workflows for e-commerce processesMonitor and improve order accuracy, customer experience, and back-end systems integrationPreferred Qualifications:3+ years of experience ine-commerce operations,order verification, orpayment processing systemsStrong knowledge of Shopify,NoFraud,Braintree, andcustom web platformsExperience working with cross-functional teams in an operations or digital project management roleExperience in website troubleshooting,QA testing, andback-end coordinationStrong organizational, communication, and problem-solving skillsExpertise or experience with AI tools and technologies is highly preferred and considered a major plusExperience with trademark filings, legal compliance, or business administration is a bonusMust be able towork in person full-time at our NYC headquartersWhat We Offer:Join a top-tier NYC jewelry brand with national recognitionBe a key part of major e-commerce and AI-driven transformationsWork closely with a skilled and motivated teamCompetitive starting salary of $70,000/year with growth potentialStable, long-term career opportunityApply Today:If youre passionate about e-commerce, fraud prevention, and digital operations"”and ready to be a part of a fast-paced luxury brandJob Type: Full-timePay: $65,000.00 - $100,000.00 per yearBenefits:Employee discountPaid time offSchedule:8 hour shiftMonday to FridayWork Location: In person

Created: 2025-05-11