Customer Service Manager

Job Summary The Commercial Lines Service Manager will lead and manage a 14-member Commercial Client Service team to ensure efficient operations, high-quality service, and alignment with agency goals. Oversee team development, departmental processes, compliance, and collaboration with internal partners to support growth and client retention.Key ResponsibilitiesThe Commercial Lines Service Manager will manage daily operations and the performance of the Commercial Client Service team.Monitor workflows, ensure service quality, and drive process improvements.Collaborate with Marketing, Sales, and Claims to support business objectives.The Commercial Lines Service Manager will handle client and carrier escalations professionally and promptly.Lead recruitment, performance management, and team development.Track progress on departmental initiatives and strategic goals.Oversee onboarding and ongoing training for service staff.The Commercial Lines Service Manager will promote a culture of continuous learning and professional growth.Conduct audits and feedback sessions to support improvement.Ensure adherence to internal policies, regulatory requirements, and carrier standards.The Commercial Lines Service Manager will assess vendors and explore new technologies to enhance service efficiency.Stay informed on industry trends and regulatory changes.Qualifications & SkillsThe Commercial Lines Service Manager must have a bachelor's degree.Must have 7+ years in Commercial insurance (customer service), including 3+ in a leadership role.Must have NYS P&C license Strong client service, communication, and organizational skills.The Commercial Lines Service Manager must be proficient in Microsoft OfficeApplied EPIC experience a plus.Ethical, professional, and growth-oriented leadership style.***** Medical InsuranceDental InsuranceVision Insurance Direct Hire Paid time off $100k-$130k/annum Ask ***** Amrita Mukherjee

Created: 2025-05-11