Airline Duty Station Manager - JFK Airport

Airline Duty Station Manager - JFK AirportAer Lingus | New York, NYLead our JFK Operations and Elevate the Customer ExperienceAer Lingus, Irelands premier airline, is seeking an experienced Duty Station Manager to oversee our JFK operations. This pivotal role ensures excellence in ground operations, customer experience, and safety compliance while representing our brand in one of our key international markets.Your **Lead ground handling operations and ensure exceptional customer service standardsDrive operational performance metrics including on-time performanceManage relationships with ground handling partners and airport authoritiesImplement safety management systems and ensure regulatory complianceRespond to operational disruptions with effective, customer-focused solutionsDevelop initiatives to optimize efficiency and reduce operational costsWhat Youll *3-6 years of airline operations/customer service experienceLeadership experience with proven ability to influence and motivate teamsStrong understanding of aviation regulations, ground operations, and safety systemsCustomer-focused mindset with commitment to service excellenceProblem-solving skills and ability to make decisive decisions under pressureExcellent communication and relationship management abilitiesComputer proficiency including Microsoft Office applicationsFlexibility for 24/7 operational coverage as needed*Eligible to work in the USA without restrictionValid drivers licenseCurrent unrestricted passportAbility to qualify as a Complaint Resolution Official (CRO)Excellent attendance and punctuality recordWhat We *Leadership role with a respected international airlineDynamic, fast-paced aviation environmentOpportunity to shape customer experience and operational excellenceProfessional growth within a global organization**** $56,091 - $71,698 based on experience. For immediate consideration, please forward your resume to StaffServicesNA@, ***** Lisa Taylor, Staff Services Director by May 20th. At Aer Lingus, were committed to diversity and inclusion in our workplace.

Created: 2025-05-11