Call Center Representative

Job ***** Customer Service Representatives for Patient SupportShifts **8:00 AM - 4:30 PM EST (hybrid after training)8:30 AM - 5:00 PM EST (hybrid after training)9:30 AM - 6:00 PM EST (hybrid after training)10:00 AM - 6:30 PM EST (hybrid after training)11:30 AM - 8 PM (remote after training)Do you excel in a call center environment? LHH Recruitment Solutions is seeking dedicated and detail-oriented Patient Support Representatives for a confidential client in Louisville, KY. This role is pivotal in providing exceptional customer service and support to patients, ensuring their needs are met efficiently and effectively.Key *Inbound * Handle a high volume of incoming calls, including order taking, verifying prescriptions, and addressing "wheres my package" inquiries.Outbound * Manage outbound calls for prescription refills, coordinating with doctors offices, and handling electronic patient cues and lab calls.Call * Maintain a KPI of 12 calls per hour or more, with an average of 5 minutes per call for system setup and note-taking.Secondary * Utilize downtime between calls for additional tasks as assigned.* Receive comprehensive training on proprietary systems as well as Salesforce and Prime.**Prior, recent call center experience is required.Strong communication skills and a customer-centric approach.Ability to manage multiple tasks and prioritize effectively.Familiarity with CRM systems, particularly Salesforce, is a plus.Previous experience in a call center or healthcare-related role is preferred.Why Apply?Flexible shift options to accommodate various schedules.Opportunity to work a hybrid role after training.Join a supportive team dedicated to making a difference in patients lives.If you are passionate about providing top-notch customer service and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Created: 2025-05-31