Customer Success Manager

Full-time, Remote Position in DFWOur service team is looking for a client project manager to support our rapidly growing software training business.About SVISVI is a U.S. based talent solutions and EdTech company that has supported the learning, education, and training needs of many of the world's most admired companies and institutions. We create innovative learning experiences through our services, our curriculum and media solutions, and our best-in-class software.SVI's flagship product, Learner Mobile (), is an award-winning next generation continuous learning platform that serves the needs and desires of the modern learner, giving them on-demand content that helps them perform at their best. The 36 Dollar 360 is the industry's lowest-priced, easiest to use, and most broadly deployable 360 assessment solution available.What We're Looking ForWe're looking for a client success manager to support our clients, manage the Learner Mobile software integration process, create and manage project plans, and coordinate with our creative team as they create custom training programs and courses for organizations.The responsibilities of this role include:Partner with clients to kick-off, plan, and manage their implementation or training development projectsCoordinate client interactions and meetings based on implementation or project needBuild and manage detailed project plans across clientsCoordinate with the SVI solutions team to kick-off and manage the success of implementation and training projectsCreate custom reports based on client needEnsure that timelines and success metrics are being met for our clientsSupporting the Director of Services in various client administration tasksJob SpecificsSVIers are self-driven problem solvers. We are good at figuring things out quickly, making smart decisions, and working effectively with our team and our clients teams. Our team members are also customer-centric, often going above and beyond to support the success of our customers and their needs. A client project manager at SVI will have the opportunity to serve our clients and grow their career. We are looking for someone who:Holds a bachelor's degreeHas 3+ years of service or business experienceAbility to interact directly with clients with expertise and professionalismProficient in project management methodologies, tools, and technologies.Is detail-oriented and deadline drivenIs tech and software savvyProactive and solution-oriented mindsetAbility to adapt to the dynamic nature of SVIs diverse client base.Is devoted to learning about our clients and their businessesExcellent communication and presentation skillsTraining development experience is a plusLocation and TravelThis role will require occasional meetings at client locations and some travel for team and client meetings. SVI has office locations in Lewisville, TX and Springdale, AR. Wed like our team member to primarily be onsite at the office; however, we have a very flexibe work environment for times that work from home is needed.

Created: 2025-05-12