Customer Success Manager

Customer Support Account Manager📍On-site | Dallas-Fort Worth (DFW) areaWe're looking for a technical powerhouse and project execution pro to step into a hybrid role that combines customer success, technical scoping, and hands-on project coordination. As our Customer Support Account Manager, youll partner with Enterprise Account Managers post-sale to turn client needs into fully executed upgrades, refreshes, and rollouts"”on time, on budget, and with zero surprises.What You'll **Bridge the gap between the sales handoff and flawless project delivery for enterprise clientsScope technical upgrades and service add-ons (think AV, hardware, systems monitoring, etc.)Work cross-functionally with procurement, scheduling, and engineering teams to drive executionOwn the project timeline from kickoff to completion, making sure nothing falls through the cracksVisit client sites to validate needs, assess scope, and track progressServe as the technical point of contact and make sure every detail aligns with client expectationsThis Role Is Not:❌ A sales or business development role (we've got a team for that)❌ A high-touch customer success job"”your focus is execution, precision, and resultsWhat You *Strong technical chops"”especially in AV/IT, hardware, or system deployment environmentsExperience leading customer-facing projects or technical implementationsOn-site availability within the Dallas-Fort Worth areaSelf-starter mentality with next-level organization and follow-through**** Experience in fast-moving tech, integration, or enterprise operations environments

Created: 2025-05-12