Customer Service Manager

At Safe Haven Security, we are more than just a home security company! We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service. Position Summary Safe Haven Security is seeking a highly motivated and experienced Customer Service Manager to lead our customer service team. The ideal candidate will be responsible for overseeing the customer service operations, ensuring customer satisfaction, and implementing strategies to improve customer experience. The Customer Service Manager will also be responsible for training and supervising staff and analyzing customer feedback to identify areas of improvement.In this role you **Oversee and manage the customer service team to ensure excellent service deliveryDevelop and implement customer service policies and proceduresTrain, mentor, and coach customer service representativesAnalyze customer feedback and data to identify areas of improvementCollaborate with other departments to ensure a seamless customer experienceMonitor customer service metric and prepare reports for managementStay updated on industry trends and best practices in customer serviceWhy Join Safe Haven?Weekly payPaid Time Off (PTO) program and paid holidaysMedical, Dental, Vision, 401K, and Life Insurance CoverageEmployee Assistance Program (EAP)Recognized by Newsweeks "Americas Greatest Workplaces"!Safe Haven is the largest employee-based ADT Authorized DealerTo be successful in this role, you should *Excellent leadership and communication skillsStrong problem-solving abilities and a customer-focused mindsetProficiency in CRM systems and customer service softwareProven experience as a managerWhat Safe Haven requires in a ****Bachelors degree or relevant work experience2+ years of management experience2+ years of recent call center experienceSafe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Created: 2025-05-12