Healthcare Customer Service

Duration: 9-10+ months (Possible extension)Location: Tempe ,AZ-85281Work hours = 8-5PM - must be local worker - will be onsite for training then can be remote when self-sufficient. Interviews = phone & video3 must haves on resumes: Must have Bachelors Degree in HealthCare, technical or engineering discipline OR 4-6 years of relevant work exp. Must have work experience in a customer facing/service role. Regulatory knowledge (MDR, Vigilance) and Trackwise knowledge a plus!MUST BE LOCAL TO ARIZONA Required Qualifications:Effective communication skills, written and verbalProficient in Microsoft Office SuiteGood organizational and problem-solving skillsAttention to detailCustomer Service skills and ability to effectively communication with customers Education and/or Experience:Bachelors Degree in HealthCare, technical or engineering discipline or applicable work experienceMinimum work experience in a customer facing/service role Position Summary:The Complaint Management Specialist l is responsible for managing the customer experiences related to products and for prioritizing business opportunities. This position manages the complaint process from intake through complaint record closure.Essential / Key Job Responsibilities (including supervisory and/or fiscal):Provides oversight of the complaint record from intake to closureAccurately records complaint information in the electronic complaint handling databaseAcknowledges receipt of complaint and generates closure letters, as appropriateComplete/review/approve decision treesCompletes regulatory reports (e.g., MDR, Vigilance, etc.)Assures timely complaint closure, meeting both internal and external requirements and goals, by tracking complaints, return of complaint devices, and requests for additional patient/product/procedural details from the customer through record closureCompletes complaint record closure activitiesPerforms sampling of closed complaint records to ensure accuracy and completenessInteract with Health Care Workers, Consumers and other professionals regarding their Product Quality concerns.Assist in maintaining customer relations via teleconferences, written correspondence, and meetingsExhibit flexibility and adaptability by managing assignments in accordance with project priorities and by altering course of action when and where necessaryEnsure ethical responsibility to maintain privacy and confidentiality of patient records and private informationComplies with all local quality policies/procedures/practices through consistent application of sound Quality Assurance principleOther duties, as assigned Preferred Qualifications:Working knowledge of ISO, Medical Device Directive, and FDA Quality System Regulations Physical Demands:While performing the duties of this job, the employee is regularly required to stand, walk, sit, use sight, and use hands to manipulate, handle or feel objects, tools, controls, and office equipment. The employee frequently is required to verbally communicate with other associates. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.Education: Highschool diplomaAbout US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To learn more about US Tech Solutions, please visit .US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Recruiter Details:Name: AishwaryaEmail: aishwarya.t@Internal Id: 25-38193

Created: 2025-05-12