Front Office Manager

Front Office Manager - Wythe HotelAbout Wythe HotelWithin a restored 1901 factory on the Williamsburg waterfront "” Wythe Hotel offers privacy amongst the crowded city. A discreet historic Brooklyn residence for those seeking retreat from the city that never sleeps. Our original timber ceilings, concrete floors, and arched windows from 1901 frame an essential Brooklyn experience that celebrates the neighborhoods industrial heritage and creative spirit.As we evolve into Brooklyns definitive luxury destination, we seek a Front Office Manager who will be an architect of guest experiences and a guardian of our unique service culture.PositionThe primary focus of this position is to set up the Hotel Service Teams for success every day.That goal can be split into 3 main areas;1 - Setting the teams up for success - our success is measured by the excellence of the guest experience.Ensuring we have provided the Front Desk, Bell, and Housekeeping teams with everything they need to be exceptional.Clear Direction and understanding of expectations. Excellent training and ongoing follow up.Reliable and consistent support to all staff members. We will always support them in their decisions and choices. Providing flexible schedules, working with HR to ensure staff are feeling competent and supported. 2 - This is an Administrative role.Scheduling, Payroll, Inventory, Guest data, Review responses.Providing clear communication to the Hotel team as well as the other Departments within the hotel. Directing projects and priorities for the Hotel Team.3 - Holding the team accountable to high expectationsDelivering excellent training and regular/direct feedback to all our staff on their work performance.Supporting them as they learn, while expecting them to be excellent.This role will require consistent communication with the whole team, helping them understand our goals, ensuring they are committed to those goals, and then supporting them as they reach those goals consistently.Patience, and being excited about the rewards of coaching and mentoring our team are key.As Front Office Manager, youll be responsible for the continued development and collaboration of the "Wythe Way" philosophy. Creating an environment where every guest interaction feels genuine, thoughtful, and attuned to their individual preferences. Youll lead the team entrusted with our guests first and last impressions, ensuring those moments reflect our commitment to discrete luxury and thoughtful authenticity.Reporting directly to the Wythe Hotel executive team, youll serve as both a strategic leader and a hands-on mentor, cultivating a team that delivers service so seamless it appears effortless.Service Leadership ResponsibilitiesIntuitive AnticipationDesign and implement systems for gathering pre-arrival intelligence on guest preferencesTrain staff to observe and document in-stay patterns that enhance future visitsCreate proactive service protocols that anticipate needs before they ariseDevelop room preparation standards that create personalized welcome experiencesSchedule daily walk throughs of all hotel rooms with house keeping teamsDiscrete LuxuryDesign guest recognition systems that are subtle yet meaningfulEstablish protocols for privacy management and information protectionTrain staff in the art of invisible service"”being present without being intrusiveImplement communication standards that emphasize measured responses and emotional intelligenceCultural ConnectionDevelop staff knowledge of Brooklyns art scene, cultural institutions, and hidden gemsFoster relationships with local galleries, museums, and artistsCreate neighborhood guides that go beyond typical tourist recommendationsArrange access to exclusive cultural experiences for guestsPosition the hotel as a genuine connection point to Brooklyns creative communityOperational & Administrative ExcellenceDesign concierge services that focus on proactive itinerary planningManage staffing, scheduling, and budget administration with precisionOversee payroll, inventory, and regulatory complianceAnalyze performance metrics to continuously refine operations with finance controllerLead implementation of technology enhancementsChampion sustainability initiatives aligned with our commitment to authentic luxuryTeam Development & Cultural StewardshipLead daily pre-shift and stand up meetingsImplement a cultural mentorship program for new team membersDevelop assessment tools that measure both technical skills and cultural alignmentEstablish recognition systems that celebrate service excellenceCollaborate closely with Le Crocodile and Bar Blondeau leadership to ensure consistent service standards across all venuesCoordinate with F&B teams to create seamless guest transitions between hotel and dining experiencesThe Ideal CandidateExperience & Technical Expertise3+ years of management experience in luxury hospitality settingsProven success in developing and maintaining service standardsExperience with guest recognition programs and preference managementDemonstrable financial acumen and budget management skillsKnowledge of luxury hotel operations and systemsCultural CompetenciesA desire to learn and understand the psychology of luxury hospitalityNatural ability to read social cues and adapt service accordinglyAppreciation for the tension between warmth and professional distanceSense of the appropriate level of familiarity for different guest typesCultural fluency and awareness of global hospitality standardsPersonal AttributesPoised presence that conveys quiet confidenceArticulate communication style that is warm yet preciseMeticulous attention to detail without appearing fussyNatural curiosity about people and their preferencesPatience and genuine enjoyment in developing othersAesthetic sensibility that aligns with our understated luxury positioningOur CommitmentWe view this role as central to our vision of becoming Williamsburgs definitive luxury destination. As such, we offer:Competitive compensation commensurate with experienceComprehensive health benefitsProfessional development opportunities and cultural immersion experiencesEmployee dining program at Le Crocodile and Bar BlondeauHotel stay benefitsThis position offers the rare opportunity to help shape the future of luxury hospitality in Brooklyn"”creating experiences that honor our industrial heritage while establishing new standards of discrete luxury and authentic service.Wythe Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.The Art of Discretion. Relax, its Brooklyn.

Created: 2025-05-13