Group Benefits Client Service Representative

About UsFounded in 1948, Seltzer Group Partners offers businesses and people the best insurance programs available, delivers superior risk-management solutions and provides exceptional thought leadership. Our mission is to change the way our clients view insurance and manage risk. This enables us to deliver the highest-quality coverage that protects what they value most. Today, Seltzer Group Partners works with individuals and businesses in 11 different locations in eastern Pennsylvania, including Orwigsburg, Pottsville, Emmaus, Reading, Myerstown, Mount Penn, White Haven, Reading, Honey Brook, Lansford and Bethlehem. We also serve customers in Bradenton, FL. Seltzer Group Partners provides a team of people to help our clients with a wide range of specialized services. Every client is assigned a Client Advocate to quarterback and champion our clients specific business needs across our portfolio of different services. Each service area, whether its business insurance, workers"‹ compensation management, disaster recovery, safety, personal insurance or human resources management, has its own practice leader who also works directly with clients on those specific issues.Group Benefits Client Service RepresentativeResponsibilities:Represent the Agency in a professional, ethical, and courteous manner consistent with the Agency imageDevelop and maintain relationships with clients to retain businessReceive and return calls in a professional, timely and courteous manner, providing a positive client experience Manage the client and employee email inboxDocument each customer interaction in the agency management systemEnter data into the agency management system as needed for each clientProcess enrollments and terminations on the carrier portalMaintain confidentiality of company and client informationAll other duties, responsibilities or activities as assigned by managementQualifications:High School diploma required; Associate or Bachelor's degree preferredActive Pennsylvania Life & Health Insurance License, or the willingness to obtain the licenseProficiency with Microsoft Office Suite (Word, Excel, Outlook)Experience with an agency management system, preferably Applied Epic, and Employee Navigator a plusActive desire to pursue learning through educationDemonstrate persistence and ability to overcome obstaclesSelf-motivated to set and achieve goalsAbility to manage one's own timeEffectively organize, plan, and prioritize workloadAbility to take direction and work both independently and as part of a teamStrong oral and written communication skillsAbility to listen and speak effectively to othersHours: Monday-Friday, 8:30am-4:30pm (In Office Schedule)Office Location: 60 W. Broad Street, Suite 302, Bethlehem, PA 18018Benefits:Competitive CompensationHealth Insurance Plans (PPO, HSA, Copay Options)Dental InsuranceVision InsuranceCompany Paid Disability InsuranceSupplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance401(k) with Safe Harbor MatchPaid Time Off Paid HolidaysNo Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

Created: 2025-05-31