Operations & Customer Service Manager (Process ...

About Fiberflon USAFiberflon USA provides specialized PTFE-coated fabrics, tapes, and belts for diverse industries including food processing, medical, architectural, engineering, and various industrial applications. We manufacture these products through our parent company overseas, and our facility in Doral, Florida specializes in converting, and distribution to the US market.About the RoleWe're hiring a hands-on Operations & Customer Service Manager to actively manage our warehouse operations, inventory systems, and customer service processes. In this critical role, youll directly oversee daily operations, ensure exceptional customer care, and continuously implement practical process improvements using business management software (e.g., QuickBooks Enterprise).Key Responsibilities:Actively manage warehouse operations, including inventory, slitting/converting processes, shipping, logistics, and purchasing.Direct and improve customer service processes, ensuring consistently high customer satisfaction and efficient order management.Implement practical business software solutions (QuickBooks Enterprise or similar) to streamline operations and enhance accuracy.Continuously identify opportunities to improve processes, workflows, and systems.Train, motivate, and manage a small operations and customer service team, fostering accountability, productivity, and improvement.Who You Are:Bachelor's degree (Engineering, Business, Operations Management, or related).5+ years of hands-on experience managing warehouse operations and customer service teams.Proven experience in implementing practical process improvements and software solutions.Exceptional communicator, detail-oriented, proactive, and comfortable balancing operational tasks with customer-facing responsibilities.Why Join Fiberflon USA:Competitive compensation ($80,000-$105,000/year) with clear performance-based bonuses.Direct opportunity to shape operational excellence and customer experience.Collaborative, growing international business with high-quality products.Health InsuranceDental InsuranceVision Insurance

Created: 2025-05-31