AV Field Service Technician

The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers' assets while delivering a world-class Customer Service experience. Essential Duties and ResponsibilitiesRead and interpret electronic schematics and architectural blueprintsPerform preventative maintenance visits to help maintain a stable client-based systemClean various AV equipment including but not limited to: camera lenses, monitors and equipment fansTake responsibility to accurately complete job documentation as neededField installation of control programs (AMX / Crestron/Firmware) - upload and download capabilityField service support of networked devices (Routers, IP Protocols, etc.) Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projectors and hanging ceiling mountsProvide necessary training and support for next level service techniciansProvide end-user client training as neededAdhere to and understand OSHA standards for all phases of the jobSetup and troubleshoot various video codecs/video teleconferencing systemsTravel to various job sites requiredOther duties assigned as neededSkills and AbilitiesEffectively communicate with employees, customers and colleaguesAbility to use hand and power tools in a safe and efficient mannerAbility to work and think independently and ensuring to meet deadlinesBasic computer knowledgeKnowledge of basic signal flow for audio, video and controlAbility to manage small to medium projectsAbility to solder & crimp connectorsValid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standardsEducation and/or ExperienceMust be in the Union or willing to registerMinimum of 1 - 3 years of audiovisual integration experience preferredFormal education in Electronics or related field preferredMinimum of a High School Diploma or equivalent preferredPreferred external training:OSHA 30-Hour Construction CourseAvixa (InfoComm) Quick Start to the Audio-Visual IndustryAvixa (InfoComm) CTS General CertificationAMX Intro to Networking for AV ProfessionalsCrestron Professional InstallationExton AV Associate CertificationWorking EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.Physical RequirementsThe physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.Direct ReportsThis position does not have direct reportsWork Hours40 hours - Mon - Fri, be flexible to work after hours and weekends when required.AVI-SPL reserves the right to alter work hours and work location as deems necessary.AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran ProtectedVEVRAA Federal ContractorPay Type: Hourly$60.73/hr

Created: 2025-05-31