Client Services Representative

** As a Client Service Representative, you will play a pivotal role in managing client communications, resolving inquiries, processing payments, and ensuring customer satisfaction. Your commitment to accuracy, efficiency, and exceptional service will help maintain our reputation as a trusted leader in the auction industry.ESSENTIAL DUTIES & *Client **** Professionally handle incoming calls, emails, and chat inquiries with a focus on delivering exceptional customer experiences.Data ***** Accurately document all communications and payment information into the client database with meticulous attention to detail.***** Resolve client concerns promptly, ensuring timely follow-up and complete resolution.Payment ***** Process and record payments with precision and adherence to company protocols.Relationship ***** Engage clients through open and interactive communication, fostering trust and long-term relationships.Order ***** Manage client catalog orders and incoming auction bids efficiently.Customer ***** Maintain organizations high standards for client satisfaction by providing accurate, clear, and complete information.***** Work extended hours and weekends at least twice a month to support high-demand periods.EDUCATION & *****High school diploma required.2+ years of customer service experience in a fast-paced, client-facing role.Experience in email and chat-based customer communication (2+ years).Proficiency in Microsoft Outlook and Excel is a must.

Created: 2025-05-31