System Specialist

Dikita Enterprises, Inc. (), headquartered in the Dallas/Fort Worth area, is premier architectural, engineering and construction management firm with over 45 years of experience. Dikita's multi-disciplined team of engineering and construction management professionals delivers a wide range of high-quality projects, including transit build-out, transit market research, infrastructure improvements and expansion, new facilities, and capital construction services that enhance communities and drive industry standards forward. Our diversity and commitment to quality are our strengths.SUMMARYThis on-site position will provide daily user support, administration, maintenance, and training of the client's Project Delivery department's software and applications. The client Enterprise Project Delivery System (EPDS) PMWeb, Microsoft SharePoint, Microsoft PowerApps and Microsoft Dataverse. Tasks may also include development of Quality Management System (QMS) Standard Operating Procedures (SOPs) and user guides for software, and development of software, including interfaces with other software (contract management software, ERP software, etc.)RESPONSIBILITIESResponsible for providing prompt, friendly, customer-focused support to the client's Project Delivery department including consultants and contractors working with the client.Logs service desk calls, email requests, and in person requests into the IT Service Management System. Responsible for updating service ticket information.Diagnoses and resolves basic to intermediate software issues. Redirects or escalates incidents and service requests as needed.Maintains documentation relating to processes and tools for knowledge base purposes.Assists with the implementation and maintenance of third-party applications to support business needs.Performs other duties as assigned.EDUCATION, QUALIFICATIONS, AND EXPERIENCE Associates or technical degree in Computer Science, Information Technology, or related degree, orIn lieu of degree, 3 years of Service Desk or IT operations experience.Effective verbal, written communication and problem-solving skills.Resolves basic to intermediate level technology tickets escalated by Service Desk team through hands on and over the phone support.Client focused, exceptional customer service, ability to interact effectively and cooperatively with employees at all levels.Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities.Able to operate in fast-paced organization and handle multiple responsibilities or projects simultaneously.Demonstrates Self-Awareness and willingness/eagerness to expand knowledge and skill base.COMPENSATION AND BENEFITSCompensation is based on contract specifications, estimated at $56/hour. Dikita offers a comprehensive health and welfare plan that includes Medical, Dental, Vision, Life, AD&D, Short and Long-Term Disability, 401(k) with a discretionary match, company paid licenses, certifications, and professional organization memberships.* We also offer dozens of supplemental benefits.*Subject to repayment based on length of employment.Preference will be given to residents of the Dallas/Fort Worth area. As a condition of your employment, you may be required to pass a background check and pre-employment drug test. You will be subject to reasonable cause drug testing during employment.At Dikita we take pride in our diversity and inclusion. We offer a grounded and family-oriented workplace in a progressive environment with a commitment to quality and integrity.Dikita Enterprises, Inc. is an Equal Opportunity Employer and does not discriminate against individuals based on race, national origin, age, religion, gender, disability, veteran status, or any other classification protected by law.

Created: 2025-05-31