Controls Service Specialist

Job Title: Controls Service SpecialistWork Location: Jackson, MSDuration: Full TimeEducation/Experience Required: Associates Degree in approved mechanical or electrical programJob Description & Responsibilities:Service and SupportPerform regular inspections, maintenance, and software updates of control systemsIdentify and address system malfunctions or inefficiencies promptlyImplement system upgrades and enhancements to improve efficiency and performanceContinuously monitor service and support channels, including phone lines, email, chat, and ticketing systemsTrack service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trendsRespond to incidents, outages, and service disruptions promptlyManage shift schedules and workload distribution to meet service demands and effectively ensure 24/7 coverageAct as a point of contact for escalated issues and complex customer inquiriesCollaborate with technical teams to resolve critical incidents quickly and efficientlyDevelop incident response protocols and ensure they are followed Instrumentation & Electrical DesignCreate instrument lists by examining P&ID drawingsCompile submittal and procurement documentation for controls and instrument hardwareProvide technical support for panel fabrication techniciansInspect completed control enclosures System Design and ConfigurationParticipate in customer design review meetingsAssemble development system using project hardware and computersConfigure user interface and HMI screensConfigure DDC, PLC and/or DCS control algorithmsDraft system documentation from templatesAssist is customer demonstrations and acceptance testingConfigure networks to interface with equipment. Onsite System StartupWorks in a supervised role and/or with a team at a customer siteInstall project software and configuration onto site systemsParticipate in point-to-point loop checksPerform instrumentation and software calibration and tuningParticipate in functional tests of all systemsTroubleshoot installation discrepanciesProgram field modifications as requiredAssist with developing commissioning test plans and documentation updates/redlinesAssist with developing training documentation/presentation on operations and maintenance of system Working ConditionsRequires on-call rotation to address critical system issues outside regular working hours.During on-call rotation assignment, will need to be available 24/7. Out of on-call rotation required to work from Monday to Thursday regular working hours the week after an on-call rotation week. The remaining weeks of the month will work from Monday to Friday regular working hours.The role requires travel to different facilities for installation, maintenance, or troubleshooting.May include working in shifts, including nights, weekends, and holidays.Skills & Qualifications:Qualifications:Proven track record as a Service Specialist and experience in service and support operations in a 24/7 environment.Associates Degree in approved mechanical or electrical program, or proper background as determined by interview Technical Experience (One or more of the following technologies)Controls Experience: Tridium: Niagara N4Distech: Experience with BACnet and LON Distech controllers, Eclypse ControllersJohnson Controls: Facility Explorer or Metasys controllersSiemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or InsightRockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCSOther useful technologies include: Scripting languages (VBA, Python, etc.)Knowledge of Kepware OPC server, ThinManager, VMware is preferred. HVAC Experience Preferred:Basic understanding of HVAC systems in large building automation systems.Understanding of sequence of operations and P&IDs for HVAC and plant utilities.Experience with functional testing, including the ability to create, maintain, and execute test plans.Experience with specifying instrumentation and control valves for HVAC systemsFor more information or to view other opportunities, visit us at .Paladin Consulting is an EEOC employer.

Created: 2025-05-22