Customer Service Representative

bidadoo auctions are the largest business and industrial online auction company on the world's largest marketplace. Our customers include leading Fortune 500 companies such as Herc Rentals, John Deere Remarketing, Boeing, Genie/Terex, Boeing, JCB, City of Seattle, John Deere Remarketing, etc.Responsibilities **Customer / Seller Advocate in the Auction Service Center in support of Customer SuccessPrimary liaison go-to person between Field Sales Personnel and field operations personnel other bidadoo departments in support of all Customer Services and Seller SuccessResponsible for managing contracts, agreements, and projects items in a proactive manner to represent your assigned area and customersManage onboarding of customers and setting-up projects and customers for success - this includes customer welcome, customer engagement and reporting, Pre-auction coordination and calls, project inventory management, problem resolution, etc.Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responsesAssist with sales analysis/reportsEstablish relationships with sellers and customer to maintain on-going good communications to exceed customer expectationsAssist with appraisal and valuation ** pictures, specifications, data entry, etc.Ability to learn and have intricate knowledge of the company's service offerings, processes, people, and technologiesProvide proactive feedback to the team for continuous improvement of the companys seller service offerings, and competitive positioningAssist with agreement ***** Liens, Titles, Payoffs, Invoices, etcOther duties as assigned in response to the sales team and to create repeat business.Qualifications **2+ years of experience in a B2B customer service role1+ years of experience reviewing customer contractsIntermediate experience with Microsoft Office Suite and GSuiteCRM experience- Salesforce preferredSales support experienceCollaborative, solution-based attitude** $18.00 - $22.00 per hour**401(k)401(k) matchingHealth insurancePaid time offVision insurance8 hour shiftWork *** In person

Created: 2025-05-31