Complaints Handler

Job ***** Engineer - Complaints Technical Investigator***** Thousand oaks, CA***** 12+ MonthsBASIC QUALIFICATIONSDoctorate degree OR Master's degree OR Bachelor's degree OR Associate's degree PREFERRED QUALIFICATIONSMaster's Degree in Science2+ years of experience in complaints or failure analysis investigation within a development or manufacturing environment, working with Medical Devices, ideally Class II and Class IIIUnderstand customer / patient use of Client packaged and/or distributed productsUnderstand manufacturing processes for Client packaged and/or distributed productsProven experience with medical devicesDemonstrated Six Sigma proficiency specifically for root cause analysis methodologyExperience with risk management per ISO 14971 (System Risk Analysis, User Risk Analysis, DFMEA/FMEA and other Risk Management tools)Experience with protocol and report writing, process and test development and execution, and design of experimentsExperience in leading continuous improvement activities by driving the implementation of process and product quality improvement initiativesStrong technical writing and interpersonal skills

Created: 2025-05-31