Service Technician

POSITION ***** Provide for the company the installation and removal of commercial and domestic washer and dryers as well as maintains a customer base by providing excellent customer service. To respond to service calls as promptly as possible; and strive for "no later than next day service. Perform necessary service in a quality manner promptly and efficiently. Visually inspect machines and correct any deficiencies. Core Responsibilities : · Review all service tickets for routes assigned. · Ensure all parts and equipment are loaded and accounted for. · Make sure there is enough petty cash to cover all refunds and unanticipated developments. · Be sure that a copy of the work completed on the machine is placed in the receipt box, or routed to the branch manager. · Parts lists are to be completed every evening. · Turn in all used parts to the parts department for replacement. · All service keys and lock books are to be deposited in shop lockers when not in use and will not be left in vehicles or taken home (unless in a remote area). · All service tickets are to be completed in a timely manner. · Other duties as assigned, BASIC ***** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A valid driving record is required. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong conflict resolution experience required. § EDUCATION and/or EXPERIENCE - Graduation from high school/GED is required. § At least one year of field experience in the laundry business is preferred. § Previous electrical, mechanical experience is preferred. § Some computer experience including the use of e-mail, spreadsheets, and the use of the internet. § Familiarity with "Illustrated Parts Lookup" software package .

Created: 2025-05-24