Director of Strategic Programs - Property Management / ...

Director of Strategic ProgramsPratum is seeking a highly organized, resourceful, and collaborativeDirector of Strategic Programs to serve as a key member of the leadership team, responsible for driving operational efficiencies, aligning departmental priorities, and ensuring the seamless execution of strategic initiatives. This role will oversee, optimization of workflows, that will streamline daily operations and foster collaboration across departments to enhance productivity and service excellence.  Among other key responsibilities and initiatives, the role will lead the development, consolidation, and maintenance of Standard Operating Procedures (SOPs) across all business functions. This role is pivotal in ensuring operational consistency, regulatory compliance, and knowledge sharing across our company.The ideal candidate will be a strategic thinker and a skilled communicator with deep experience in multi-family property management operations and a strong command of tools such as SharePoint, Microsoft Office Suite, and Yardi. This individual will work cross-functionally with department leaders and the Director of Learning & Development to ensure SOPs are not only documented but also effectively communicated and trained across the organization.  This role will join an organization that is committed to excellence in property management and service delivery. We foster a collaborative, inclusive, and growth-oriented culture where innovation and operational excellence are celebrated.This isnot a remote role.  This position will be based out of the companys Gaithersburg, MD headquarters location.Duties and Responsibilities - The key items are enumerated here, but other responsibilities, projects, tasks and duties may be assigned by executive leadership as the role and the company evolve.Operational Leadership: Develop and implement operational strategies that enhance efficiency, streamline processes, and improve service delivery.SOP Development & ManagementDraft, consolidate, and maintain comprehensive SOPs across all departments including Property Management, Accounting, HR, Compliance, Technology, Legal, and Marketing.Ensure SOPs align with HUD, Fair Housing, OSHA, GAAP, and all applicable federal and state regulations.Establish and manage a centralized SOP repository on the company's SharePoint intranet, ensuring accessibility and version control.Cross-Functional CollaborationAct as a bridge between executive leadership and departments, ensuring alignment of priorities and fostering collaboration to achieve company goals. Partner with department heads to gather operational insights, define best practices, and translate them into clear, actionable procedures.Lead recurring SOP review cycles with stakeholders to ensure content remains current and relevant.Serve as a unifying force to keep leadership aligned and on schedule with SOP-related initiatives.Strategic Execution: Oversee the execution of key initiatives, ensuring projects remain on schedule and meet organizational objectives.Training & CommunicationCollaborate with the Director of Learning & Development to convert SOPs into engaging training content and learning modules, ensure cohesive training across teams on new initiatives, fostering a culture of accountability, innovation, and continuous improvement.Support the rollout of SOPs through written communications, presentations, and live or recorded training sessions.Act as a company ambassador for operational excellence and continuous improvement.Project & Change ManagementPrioritize and manage multiple SOP initiatives simultaneously, ensuring timely delivery and stakeholder engagement.Monitor adoption and effectiveness of SOPs and recommend improvements based on feedback and performance metrics.Requirements and QualificationsEducation & ExperienceBachelor's degree in Business Administration, Operations, or related field strongly preferred.7+ years of experience in multi-family property management, with prior roles such as Community Manager, Regional Property Manager, or higher.Proven experience drafting, implementing, and managing SOPs across diverse business functions.Strong familiarity with HUD, Fair Housing, OSHA, and federal/state employment regulations.  Knowledge of generally accepted accounting principles is desired.Technical SkillsExpert-level proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).Advanced SharePoint user with experience managing intranet content and document libraries.Proficient in Yardi, including property management, accounting, and invoice processing modules.Core CompetenciesExceptional written and verbal communication skills.Highly organized, detail-oriented, and deadline-driven.Strong prioritization and project management abilities with a drive for constant forward progress.Collaborative and influential leader with or without direct authority.Positive, optimistic, and service-oriented mindset.Strong analytical and problem-solving skills, particularly savvy at distilling complex information into clear, actionable content.Comfortable working cohesively with all levels of employees and leadership.This role is exempt and has an anticipated annualized base salary range of $115k-$145k for a new employee depending on a number of relevant factors including individuals' experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations.  This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors.  Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 3 weeks sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company's website.  To learn more about our company and our benefits, go to: Companies is committed to a diverse workforce and is an Equal Opportunity Employer.

Created: 2025-05-24