Technical Services Manager

We're looking for a skilled and motivated Technical Services Manager to lead the installation, maintenance, and technical support of our maple and synthetic sports flooring systems"”both permanent and portable.In this role, you'll:Apply your in-depth knowledge of sports flooring materials and their use in athletic environments.Travel frequently to manage projects, support clients, and ensure high-quality installations.Communicate effectively with clients, contractors, and internal teams to resolve issues and keep projects on track.Use your strong technical writing and collaboration skills to document processes and support cross-functional teams.Navigate high-pressure situations with professionalism and provide clear, practical solutions.This is a great opportunity to work with innovative flooring technology and build relationships with clients across different regions. If youre technically savvy, thrive under pressure, and are passionate about delivering top-tier service, we'd love to hear from you.Key Responsibilities: Provide technical expertise for the installation and maintenance of sports flooring systems.Troubleshoot and resolve technical issues both onsite and remotely to ensure compliance with industry standards. Conduct site inspections and provide technical guidance to clients, contractors, and installers. Provide training (internal & external) and installation certifications.Assist in research and development for new and existing systems improvements, including installations and updates.Sustain client and company relationships, focusing on solutions and successful relationship management.Coordinate customer service and communicate proactively with architects, dealers, etc.Draft detailed documentation related to flooring installations, repairs, and inspections. Provide a comprehensive post-installation report & maintenance guidelines for clients.Assist with technical committee initiatives and issues; oversee legal matters relevant to the position.Supply sales support as requested; participate in trade events and deliver technical presentations. Requirements:5+ years in sports flooring (maple/synthetics preferred).Bachelor's in Engineering, Construction Management, or related field (or equivalent experience).Strong communication, conflict resolution, and technical writing skills.Extensive experience in technical project management and onsite troubleshootingFamiliarity with ASTM, FIBA, DIN standards is a plus.Proficiency with carpentry tools and Microsoft Office Suite.Valid driver's license and passport; ability to travel internationally.Desired Attributes:We're looking for a candidate who brings not only technical expertise but also the right mindset and interpersonal skills to thrive in a dynamic, client-focused environment. The ideal candidate will demonstrate:Adaptability & Accountability- Embraces change, handles competing priorities, accepts feedback, and takes ownership of outcomes.Analytical Thinking- Breaks down complex information, prioritizes effectively, and meets deadlines with sound judgment.Reliability- Maintains consistent attendance, punctuality, and ensures responsibilities are covered when absent.Relationship Building- Builds trust with clients and colleagues, resolves issues diplomatically, and maintains strong customer satisfaction.Integrity & Ethics- Acts with honesty, upholds company values, and follows policies and procedures.Clear Communication- Communicates effectively in writing and speech, listens actively, and presents information clearly.Regulatory Awareness- Understands and adheres to relevant compliance standards and industry regulations.Customer Focus- Delivers high-quality service, remains calm under pressure, and resolves issues professionally.Influence & Collaboration- Gains buy-in from stakeholders, resolves conflicts constructively, and fosters long-term partnerships.Sound Judgment- Makes timely, informed decisions and involves the right people in the process.Organizational Skills- Keeps workspaces and workflows organized to meet deadlines efficiently.Safety Awareness- Follows safety protocols and maintains a safe working environment.Team-Oriented Mindset- Works well with others, offers support, and contributes to a positive team culture.Training & Development- Completes required training and delivers effective technical training to others.Leadership Potential- Leads cross-functional teams, manages performance, and fosters growth in others.

Created: 2025-05-31