Social Media Marketing Specialist

***** Marketing Specialist - Social Media Community Manager ***** Charlotte, NC / Detroit, MI / Lewisville, TX / Jacksonville, FL ***** This is a W2 contract role - C2C and 3 rd party candidates will NOT be considered We are seeking a Brand Engagement Specialist to support day-to-day proactive, reactive engagement, and surprise & delight efforts on all brand social platforms. The ideal candidate should be extremely detail oriented with a passion for social media. Position ***** 1+ year(s) of experience in community management or a related field, with a track record of successfully building and engaging online communitiesA passion for social media, with high proficiency across all social media platforms, including Instagram, TikTok, Threads, LinkedIn, etc.Proficiency in social media community management, monitoring, and management tools, with a keen understanding of social media trends and best practices; experience with Sprinklr preferredAbility to identify moments on social media to create meaningful, personalized experiences that exceed expectations and build brand loyalty; experience monitoring social media platforms to stay abreast on social trendsExperience with Surprise and Delight marketingStrong skills with Microsoft Office applications (Excel, Access, PowerPoint)Strong analytical skills to measure and optimize engagement strategies (reactive/proactive)Excellent communication skills, both written and verbal, with the ability to tailor messaging to diverse audiences and platformsStrong organizational skills, with the ability to manage multiple priorities and deadlines effectivelyDemonstrated problem-solving abilities, with a proactive approach to addressing challenges and finding solutions with a sense of urgencyAbility to work independently with a quick turnaroundAbility to build and maintain brands online communities by initiating meaningful interactions and fostering brand love preferredAbility to promptly and proactively insert the brand in trending moments, and brand banter through engagement preferredAbility to pay attention to detail in all aspects of community management, ensuring accuracy and consistency in messaging and interactions preferredSkilled in tasks prioritization and an understanding of when to escalate issues and when to address them independently to maintain community satisfaction preferredA Bachelors Degree in a relevant field preferred

Created: 2025-05-24