Customer Service Representative-Pest Control

Customer Service Representative-Pest Control (Remote, Full-time)We are seeking a dedicated Customer Service Representative to join our remote team. This dynamic, open-ended role involves answering customer inquiries, identifying sales opportunities, and supporting our pest control operations. The ideal candidate will be a proactive problem-solver with a positive attitude and a passion for delivering outstanding service to homeowners, business owners, and other clients.Key **Customer ** Answer all inbound calls, addressing inquiries from homeowners, business owners, and other contacts. Transfer calls as needed for non-customer inquiries.Sales ***** Identify and pursue opportunities to upsell services during customer interactions, contributing to account growth.CRM ***** Input and update customer information in our existing CRM software to maintain accurate records.Service ***** Schedule and reschedule pest control services, coordinating with technicians to ensure timely delivery.Administrative ***** Perform entry-level bookkeeping, data entry, and other administrative duties to support operations.Complaint ***** Address customer concerns professionally, resolving issues to maintain high satisfaction levels.Payment ***** Handle payment transactions accurately and efficiently.Open-Ended ***** Take on additional responsibilities as needed to support the team and enhance customer experience.**** Minimum of 2 years in a customer service or similar role, preferably in pest control, home services, or a related industry.**Positive attitude and strong work ethic.Excellent listening and problem-solving abilities.Diligence, punctuality, and multitasking skills.Comfortable handling a variety of tasks in a fast-paced environment.Technical ** Familiarity with CRM software and basic bookkeeping is a plus but not required.***** No geographic restrictions; candidates may work remotely from anywhere.***** Candidates will be provided with a computer but must have access to reliable internet. A company-provided phone or headset may be supplied.

Created: 2025-05-24