HVAC Support Specialist

Mastercool Inc. "” a global leader in air conditioning service tools and equipment "” is looking for a reliable and tech-savvy Support Specialist to join our team at our Randolph, New Jersey headquarters.If you enjoy helping people, solving problems, and working hands-on with tools and equipment, this is a great opportunity to grow with a well-established company.What You'll **· Provide phone assistance to customers to resolve product issues and inquiries· Guide customers and technicians through simple repairs and maintenance· Receive and process returned products (RMAs)· Provide accurate estimates for repair· Document customer interactions and resolutionsRequirementsWhat We're Looking **· High school diploma or equivalent· Basic mechanical knowledge and comfort working with tools· Strong communication and customer service skills· Attention to detail and solid problem-solving abilities· Experience with order or quote processing required· Experience with Microsoft Office products· Bilingual in Spanish is a plus· Experience with Infor ERP system is advantageousWhy Join Mastercool?· Competitive salary· Health, dental, and vision insurance· Health Savings Account (HSA)· 401(k) with company match· Profit sharing· Paid time off (PTO)· Long-term career growth opportunitiesAbout MastercoolFor over 40 years, Mastercool has been a trusted name in the HVAC and automotive industries, with products sold in over 76 countries. We pride ourselves on innovation, reliability, and a customer-driven mindset.Mastercool Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

Created: 2025-05-31