Customer Service Representative

Position OverviewThis position is responsible for all aspects of a customers order from receipt of the PO through post shipment contact. The customer service team is critical in ensuring that customers have a positive experience before, during and after sale.Role ExpectationsReceive and process incoming orders from multiple sources (e-mail, internet, phone/fax)Review purchase orders for accuracy and verify against customer profile in SAPAnswer outside phone calls from customers and sales reps to assist with questions related to orders, deliveries, product availability etc.Administrative duties related to order documentation, invoicing, filing, archiving files etc.Communicate with customers by phone and email for follow-up, order clarification, order status and more in a professional and courteous mannerCollaborate with purchasing department for back-ordered, special order and future action itemsCommunicate with Shipping & Receiving as well as Accounting departments as neededBack-up inside sales department as needed by processing quotesCore CompetenciesPrior experience using SAP and Microsoft Office applications.Positive, can-do attitude with professional phone demeanor.Excellent time management, ability to prioritize and problem solve while maintaining a strong customer service mentality.Must be willing to learn Cembre product line.Excellent interpersonal, verbal, and written communication skills with the ability to work as a team.Proven multi-tasker with attention to detail and accuracyMust be reliable, outgoing and a team player.High degree of emotional self-disciplineConflict management skillsHigh level of integrity

Created: 2025-05-31