Customer Service Representative

Insight Global is looking for a Fulfillment Coordinator (Customer Service) to support one of our top Toy Manufacturing and Entertainment clients. This is an 8-month contract position with a hybrid work schedule (4 days a week onsite, 1 day remote). The hourly compensation for this role is $22-24/hour depending on years of experience.As a member of the Customer Service team, you will function as an integral part of a global supply chain by ensuring orders are managed with speed and accuracy from receipt to shipment.**Serve as Primary contact for retailer accounts and Sales Managers in all communications.Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments.Enter and maintain accurate pricing and toy specifications.Establish and maintain customer profiles in the order management system to ensure order processing meets customer requirements.Maintain proper Dating Terms and Promotional Programs on all purchase orders.Research and resolve domestic and direct import order and shipment problems.Monitor special orders to ensure timely delivery of product for advertisements, events, and other customer promotions.Provide timely and accurate item, order and shipment information to customers, Sales team, and management for use in planning, scheduling and forecasting.**Associate's degree in business or equivalent experience.1+ years experience in a customer support role.Demonstrated growth mindset by staying curious, and continuously learning, embracing challenges, and improving.If youre interested in this position, apply today!

Created: 2025-05-31