Operations Manager

G2 is looking for a candidate to fill its key role of Passenger Assistant Operations Manager role at Southwest Florida International Airport (RSW).The ideal candidate will be a take charge person, setting expectations, following through, being a coach and trainer and have about 2 years or more of Management or Supervisory experience as well as an extensive customer service background (preferably contract services).JOB **Manage the day-to-day operations with primary responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies.Ensure implementation of the Safety Management System (SMS)Implement safety plan for stationMaintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessaryPayroll data entry and oversight.Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies.Responsible for the scheduling of all airport employees insuring adequate coverage.Maintain good employee relations. Handle employee problems in an efficient and effective manner.Client Relations - Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.Adhere to company policies and procedures and participate in achievement of company objectives.Perform other duties as requested.Motivated leaders who are willing to roll-up their sleeves and work alongside the employees2 years of progressive management experience in a Customer Service environment preferred.Operations, Airline or Hospitality experience required.Working knowledge of financial reports and budgetsWillingness and ability to relocate if currently living outside the areaExcellent verbal and written communication skillsOutstanding computer skills; Word, Excel, data entry skillsFlexibility, multitasking and experience working in a changing environmentAll applicants must consent to and pass a drug test as part of a conditional job offer.-RequiredWE ***A Competitive Salary range of $55,000- $58,000. Based on experience.Advancement opportunitiesFull benefit packageG2 is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.EOE/M/F/D/V/SO

Created: 2025-05-31