Client Success Manager

POSITION ***** The Client Success Manager oversees the end-to-end order processing lifecycle, ensuring accuracy, timeliness, and proactive communication. This role involves direct communication with Choice's clients and collaboration with internal teams to enhance client satisfaction and optimize operational efficiency. The ideal candidate brings an entrepreneurial mindset, strong problem-solving skills, and exceptional communication abilities. They are dynamic, adaptable, and eager to learn and grow within the business.JOB RESPONSIBILITIESProcess and manage the full order life cycle for clients throughout the Americas, ensuring accuracy and timelinessProvide world-class service and communication to Choice Logistic clientsAddress custom inquiries and concerns related to orders and shipmentsIdentify and contribute to customer service process improvements that enhance operational efficiency and elevate customer satisfactionManage both Client and Internal Operations expectations when gathering and delivering feedback Maintain and update the order management system, ensuring data integrityMonitor trends and make data-based decisions for large sets of client orders Work independently while being a team player in supportive office environment. Solving problems with a positive attitude and a solutions-focused mindsetSKILLS/QUALIFICATIONSBachelor's degree required3+ years of customer service or account management experienceExcellent verbal and written communication skills in English and Spanish with the ability to build strong relationships and communicate professionally A demonstrated problem solver & solutions developerProficiency with MS applications, Excel, PowerPoint, Word and SharePointProficiency with Order Management systemHigh attention to detail and ability to manage multiple tasks simultaneouslyAbility to multitask and work under tight deadlines with a predefined set of expectations and parameters Ability to work a flexible schedule, including non-traditional hours, to support business operations

Created: 2025-05-31