Customer Service Representative

Our client, a water technology provider, is seeking a Customer Service Representative for an 8+ month contract opportunity located in Auburn, NY.Seeking a Customer Service Representative to provide front-line support by directing callers and email inquiries to the appropriate team or department. This is a contract role covering for an employee going on maternity leave later this year. While prior knowledge of part and pump terminology is helpful, training will be provided.Key ResponsibilitiesServe as the first point of contact for customers via phone and emailRoute inquiries appropriately and ensure prompt responsesFollow ISO9001 Customer Service Procedures and Work InstructionsUtilize key ***** ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)Assist with warranty claim processingPerform other duties as assigned by the Customer Service ManagerPreferred Skills & Experience1-3 years of experience in a customer service roleProficiency with ERP-LX requiredFinancial/accounting aptitude and strong problem-solving skills requiredFamiliarity with MS Office, Salesforce, and general CRM toolsStrong communication skills, customer-focused mindset, and ability to work independentlyResponsible and self-motivatedHigh school diploma required; Associates degree or some college coursework preferredPay Rate- $21.24/ hour

Created: 2025-05-31