IT Help Desk Professional

Job ** IT Help Desk ProfessionalOur client is seeking a proactive and service-oriented IT Help Desk Professional to join their growing team. As an IT Help Desk Professional, you will be the first point of contact for all internal IT support needs, playing a critical role in resolving technical issues and maintaining daily IT operations.Key **Serve as the first-level IT Help Desk Professional to troubleshoot and resolve user issues related to hardware, software, and network systemsManage support requests through the ticketing system, ensuring timely and accurate responsesProvide desktop support for Windows/Mac environments, Microsoft 365, VPN, and mobile devicesSet up and configure new user accounts, workstations, and peripheral devicesDocument solutions and escalate complex problems to senior IT staff when necessaryAssist in maintaining IT asset inventory and implementing basic cybersecurity measuresDeliver top-notch customer service in every interaction as a skilled IT Help Desk Professional*2+ years of experience as an IT Help Desk Professional or in a similar technical support roleSolid understanding of operating systems, networking, and enterprise software toolsExperience with Active Directory, remote desktop software, and service desk platformsStrong communication and problem-solving skillsRelevant certifications such as CompTIA A+ or Network+ are a plusWhy Join *As an IT Help Desk Professional with our client, youll be part of a supportive IT team that values innovation, collaboration, and professional development. This is an exciting opportunity to grow your technical expertise while making a meaningful impact on daily operations.Apply ****If youre an experienced IT Help Desk Professional ready for your next challenge, apply today to join a team where your skills are valued and your career can thrive.

Created: 2025-06-03