Senior Analyst, Customer Success - Hybrid

What you'll need to succeed as a Senior Analyst, Customer Accounts at XPOMinimum **Bachelor's degree or equivalent related work or military experience2 years of experience supporting customers with operational and technical issues, including deep analysis and status reportingExperience with Microsoft Office products such as Excel and WordAnalytical and problem-solving skillsPreferred *LTL industry experience Excellent verbal and written communication skills with the ability to manage difficult customer conversationsAble to operate with minimal guidance and structure in a fast-paced, client-focused environmentAbout the Senior Analyst, Customer Accounts jobPay, benefits and *Competitive compensation packageFull health insurance benefits are available on day oneLife and disability insuranceEarn up to 15 days of PTO over your first year 9 paid company holidays401(k) option with company matchEducation assistanceOpportunity to participate in a company incentive planWhat you'll do on a typical *Perform trend analysis to provide strategic and actionable business insights that enable operations or customers to make data-driven decisionsFacilitate operational reporting for monthly and quarterly business reviews for assigned focus accountsAssist with query building, dashboard generation and report templatesEnsure the quality of reports delivered to customers by proofreading and editing reports, checking numbers & report findings and ensuring the overall formatting and visual consistency of the reportsMonitor utilization and partner with customers to develop strategies to ensure the best use of our service and help achieve maximum value#LI-HybridAbout XPOXPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.Review XPOs candidate privacy statement **** inline">here.

Created: 2025-06-03