Client support

Job ***** Client support ***** Mason OH - Hybrid - In-office Tuesday, Wednesday, and Thursday. ***** 7 Months and Possibility of Extension Work ***** 8 am to 4:30 pm ***** $25.00/hr. on w2 Job ***** • Client is seeking a detail-oriented and highly organized Implementation Specialist Support to join our team. • This role plays a critical part in managing small to mid-market (SMB) client implementations, with a focus on clients requiring simple to moderate plan setups. • The ideal candidate will demonstrate strong project management, written communication, and cross-functional collaboration skills to ensure a smooth onboarding experience for our clients. • This position is best suited for a recent college graduate or early-career professional looking to transition into a more specialized, project-driven role beyond traditional support functions. Key ***** • Lead and coordinate SMB client implementations from kickoff through completion, ensuring key milestones are met on time. • Serve as the primary point of contact for clients and brokers during the implementation process. • Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup. • Track project status and report progress, issues, and risks to the Implementation Manager. • Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs. • Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet). • Ensure all Client standards and compliance procedures are followed throughout the implementation lifecycle. • Complete seamless transitions to account service teams upon implementation completion. • Collaborate with cross-functional teams to continuously improve the client onboarding process.

Created: 2025-06-03