Market Launch & Customer Success Manager - Gulf South

Job Description:Hello Gravel is expanding fast"”and we're looking for someone who thrives on variety, loves creating exceptional customer experiences, and is excited to help build new markets from the ground up. As our Market Launch & Customer Success Manager, youll play a key role in launching and managing new local markets"”starting in the Gulf South.This is a hybrid role combining customer service, local operations, digital marketing, and boots-on-the-ground supplier relations. You'll be the first hires in this new department and will report directly to the CEO, offering a rare opportunity to shape the future of a fast-growing e-commerce company in the aggregates and construction materials space.Responsibilities:Market Launch & SetupAssist in standing up new Hello Gravel markets across the Gulf SouthTravel to new markets (approx. 1 week/month, varies by need)Meet with local haulers and aggregate suppliers to build reliable fulfillment partnershipsLocal Digital PresenceSet up and manage local Google Business Profiles, social media accounts, Yelp/WhitePages listings, etc.Oversee local digital marketing efforts and budgetsOffline Marketing ExecutionDeploy local marketing efforts including door hangers, postcards, local event sponsorships, and billboardsScout and coordinate advertising placements in each marketOrder Fulfillment & CoordinationHandle inbound calls and emails from customers placing ordersCoordinate delivery logistics with haulers and suppliersOwn the customer experience from quote to deliveryAs the markets get stood up the sales and fulfillment piece will ultimately be handed off to our sales & ops department to then continue expanding into new marketsCustomer Success & ExperienceEnsure every customer receives top-tier service and supportTroubleshoot issues quickly and efficiently with a solutions-first mindsetMaintain high communication standards to drive satisfaction and loyaltyRequirements:Strong background in customer service or account managementComfortable with local travel and on-the-ground market workExcellent communication and organizational skillsHigh attention to detail, especially with scheduling and fulfillmentSelf-starter with the ability to manage multiple workstreams at onceFamiliarity with digital tools like Google Business, Meta, and basic CRM systems is a plusExperience in logistics, delivery coordination, or local marketing preferred but not requiredLandscaping, aggregates, and/or trucking experience is a big plusWorking for a franchisor as an area manager is a big plusWhy Hello Gravel?Be part of a high-growth startup reshaping how contractors and homeowners get materials deliveredDirect access to the leadership team and ground-floor input on strategyFast-paced, entrepreneurial culture with tons of opportunity for growthCompetitive compensation with equity compensation and opportunity for long-term advancement

Created: 2025-06-04