Return Risk Coordinator - Reverse Logistics

Return Risk Coordinator - Reverse LogisticsW2 contract, min of 12 months Onsite out of Englewood Cliffs, NJ** Target $30-35/hr The Return Risk Specialist is responsible for supporting the daily operations for Care Return Risk Operations. This role involves support managing Refurbish Centers and 3PL vendors. Monitor and track all Return Authorization (RA) from creation until posting of goods. Ensure all inventory movements at the warehouses are processed correctly and timely. Support and improve the Care Exchange White Glove experience for customers by partnering with Call Center and 3PLs.Role & ResponsibilitiesMonitor/Tracking of all Technical Return Authorization (RA)Daily review and submission of approved of B-Good scrapManage daily inventory movement across Refurbish CentersMonitor 3PL Exchange and Return White Glove PerformanceMonitor SLA/KPI with RBs and 3PLsAddress all inventory and RA discrepanciesManage and Process Claims against 3PL and VendorsWork with Call Center on addressing customer escalations related to 3PL issuesRecommend improvements by reviewing vendor's performanceMinimum QualificationsBS/ BA degree preferred or equivalent experienceAt least 3 years of work experience in Returns Management or Reverse LogisticsExperience with SAP preferred.Proficient in Microsoft Word, Outlook Email and Excel.Proficiency in CSV file creation and requirements.Being familiar with the sales or service operation of electronic goods.Experience with claims and shipment tracking websites.Good analytical, interpersonal, communication and time management skills with the ability to work in a team environment.Strong interpersonal skills and extremely resourceful.

Created: 2025-06-04