Customer Service Assistant

Job Responsibilities and **Execute service team SOPs and procedural requirements; respond promptly to customer inquiries via email or ticketing systems, providing professional support. Handle pickup-related issues from merchants.Proactively contact merchants to follow up on uncompleted pickup tasks, such as verifying incorrect pickup addresses or unprepared orders.Coordinate with the dispatch team regarding pickup progress, quality, and exceptions. Provide merchants with timely updates and solutions to ensure a smooth service experience at the delivery station.Verify the validity of pickup PODs (Proof of Delivery) according to pickup requirements and standards.Make preliminary judgments on losses in merchant experience or goods value caused by pickup service providers.Maintain logs and compensation lists for service provider exceptions and submit compensation requests.Confirm settlement data based on service provider performance and compensation records, and follow up on timely payments.Prepare various service-related reports and analyses.Job **Must have legal work authorization in the U.S.Bilingual in Chinese and English, fluent in both for professional use.Prior experience in administrative or office support roles.Bachelor's degree or above.Proficient in Excel, PowerPoint, and other office tools.Excellent communication and time management skills.

Created: 2025-06-04