Technical Customer Support Representative

Insight Global is seeking a Technical Customer Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.2+ years of experience in a high volume, fast-paced inbound call environmentExperience with resolving technical issues virtually (hardware, software, networking, etc.)Customer service skills with clear and concise communicationExperience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)**Fluent in SpanishExperience working with POS systems or terminal devicesExperience in the financial or payment services industry**$20/HR - $22/HRExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Created: 2025-06-04