Institutional Client Services Specialist FX

Our client is a major stock exchange and technology provider. They have a newly created role for a Client Services Specialist to support existing clients. You will be the primary point of contact for US buy and sell side clients using their FX trading solutions.In this role, you will work with global support to provide coverage, ensure swift resolution of incidents and continuous service improvement. This role requires technical fluency, excellent communication skills, and a deep understanding of FX e-trading environments.Key **Collaborate with Sales/Account Managers/Integration teams to deliver seamless client service.Take ownership of incident ** assess, prioritise, investigate, and communicate resolutions.Serve as the primary contact for client incidents, ensuring transparency and timely updates.Conduct system health checks and liaise with third-party providers as needed.Foster strong client relationships via direct engagement, including on-site visits and training.Contribute to service improvement initiatives and support global "follow-the-sun" model with comprehensive handovers.Essential Qualifications & *****3+ years in FX e-trading client support, ideally in a high-pressure environment.Strong understanding of FIX protocol and basic Linux commands.Client-first mindset with a detail-oriented, analytical approach to troubleshooting.Effective communicator, able to tailor technical language for varied audiences.Proven ability to support tier-1 clients and mission-critical systems with composure and professionalism.Self-driven, with excellent organizational and problem-solving skills.

Created: 2025-06-04