Manager, ARO Operations

Job Title: Manager, ARO OperationsLocation: Plano, TX (Hybrid - 4 Days Onsite, 1 Day Remote)Schedule: Monday-Friday (Hours may vary between 7:00 AM-4:00 PM or 8:00 AM-5:00 PM)Employment Type: Full-Time | Contract-to-HirePay Rate: $44-$67/hour (Equivalent to $90,000-$140,000 annually, based on experience)Posted by: Wheeler Staffing PartnersPosition OverviewWheeler Staffing Partners is hiring a Manager, ARO Operations for a healthcare revenue cycle organization in Plano, TX. This leadership role is responsible for overseeing AR optimization operations, managing large teams, and delivering client-facing performance improvements across healthcare reimbursement processes.This is a hybrid role with four days onsite (Monday-Thursday) and one day remote (Friday), following initial training.Key ResponsibilitiesLead and manage a team of 12-15 AR specialists, supervisors, and leadsOversee team performance, development planning, and operational executionServe as the escalation point and subject matter expert (SME) for client-facing issuesCollaborate with internal teams to onboard new clients and manage ongoing successPartner with analytics and leadership to define and improve KPIs, reporting, and client satisfaction metricsIdentify and implement process improvements and operational best practicesContribute to the commercialization and scaling of AR optimization solutionsRepresent the organization in client meetings, offering insights and solutions around denials and accounts receivableRequired Qualifications4+ years of experience in an operational leadership role7+ years in healthcare revenue cycle management (RCM), including services, EHR/EMR, provider operations, or healthcare IT5+ years of experience specifically in denials managementStrong understanding of UB-04 forms in a hospital or third-party billing environmentDemonstrated experience managing large teams (10-15 people or more)Previous client-facing experience, including direct client communication and performance reviewsProficiency in reporting and analytics related to denials and ARStrong decision-making skills and ability to manage competing priorities in a complex environmentExcellent verbal and written communication, leadership, and coaching skillsPreferred QualificationsBachelor's degree in a related fieldExperience with operationalizing and scaling revenue recovery or AR solutionsUnderstanding of payer/provider challenges and healthcare operational systemsPrevious success improving client retention, usage, or satisfaction metrics (e.g., NPS or KLAS)Why Apply?High-impact leadership role with visibility across clients and internal departmentsCompetitive pay with contract-to-hire potentialOpportunity to lead and scale a specialized healthcare AR operations teamHybrid schedule to support work-life balanceJoin a mission-driven, growing organization focused on innovation in revenue cycle solutionsApply today to take the next step in your healthcare leadership career and help transform AR operations in a fast-paced, client-focused environment.

Created: 2025-06-04