Customer Service Representative

Vaco is seeking an experienced Customer Care Representative to join our clients team based out of Santa Ana, CA. The candidate must have at least 2-3 years of experience in a customer service role, with excellent communication and problem-solving skills. The ideal candidate should be able to provide outstanding customer service to our clients, resolve issues, and build long-term relationships with customers.Key **· Manage customer inquiries via phone, email, and chat in a timely and professional manner. · Resolve customer complaints and concerns to ensure customer satisfaction. · Provide accurate and complete information to customers to help them make informed decisions. · Maintain customer records and update customer information in the database. · Conduct customer satisfaction surveys to measure the level of customer satisfaction and identify areas for improvement. · Process customer orders and follow up with customers to ensure delivery. · Keep up to date with product knowledge and company policies and procedures. · Identify and escalate customer issues that require urgent attention to the relevant department. · Contributes to team effort by accomplishing related results as needed. · Maintains financial accounts by processing customer adjustments. · A minimum of 2-3 years of experience in a customer service role. · Excellent communication skills, both verbal and written. · Strong problem-solving and critical thinking skills. · Ability to work in a fast-paced environment and multitask. · Strong attention to detail and ability to follow procedures. · Ability to work independently and in a team environment. · Proficient in computer skills, including Microsoft Office, CRM systems, and customer service software. · Ability to work flexible hours, including weekends and holidays. ***· High school diploma or equivalent required. · Associate or bachelors degree in business, marketing, or related field preferred. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individuals skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the companys 401(k) retirement plan.

Created: 2025-06-04