Customer Service Rep - Senior

Job Advert**Oriskany, NY (Hybrid - Virtual roles work from home with periodic office visits)Based on experience and locationContract (Full-time hours), Monday-Friday, 8 AM to 11 PM (flexible shifts based on business needs)Start *ASAPAbout the JobJoin a leading insurance provider as a Senior Customer Service Representative supporting the Dental Global Customer Solutions (GCS) team. In this role, you'll handle inbound customer inquiries via phone and email, resolve issues with empathy, and ensure every customer interaction is exceptional.Your New Customer Service *- Respond to dental customer requests via phone or email- Research and resolve inquiries related to policies, claims, and procedures- Process transactions and refer complex requests to appropriate departments- Strengthen customer relationships through effective communication and empathy- Navigate multiple systems (e.g., Salesforce, Insight) to provide integrated support- Maintain professionalism and high-quality service standardsWhat You'll Need to *- 1+ year of customer service experience (call center, retail, or restaurant)- High School Diploma or GED- Intermediate computer literacy and multitasking across systems- Ability to work flexible shifts between 8 AM and 11 PM, Monday-Friday- Prior experience in dental insurance or dental office preferred- Strong verbal communication and listening skills- Experience with Salesforce is a plusWhat You'll Get in *- Opportunity to enroll in full medical, dental, vision, 401K, and life insurance ($20,000 benefit)- Weekly pay and consistent hours- Supportive recruiter guidance throughout the hiring process- Access to resume tips, interview prep, and career coachingWhat to Do *If youre interested, apply now"”we're hiring fast!At Hays, we're more than recruiters"”we're career partners. If this role isn't right for you, visit for more opportunities.Additional ****- Must be legally authorized to work in the U.S. (no sponsorship available)- Drug testing may be required- ADA accommodations available upon request

Created: 2025-06-09