Head of Food & Beverage Retail Operations

We are seeking an experienced and passionate Head of Food & Beverage Retail Operations to lead and elevate our growing artisan bakery and retail food business. This is a unique opportunity for a professional with deep technical knowledge of bread and pastry baking"”especially European-style techniques"”to shape the product vision, set high quality standards, and drive operational excellence across our locations.The ideal candidate will not only be operationally strong, but also bring a deep appreciation and mastery of European baking principles, with a particular focus on German traditions. A background in or exposure to formal baking education (e.g., apprenticeship programs, trade schools in Europe) is highly desirable.Key ResponsibilitiesLead day-to-day operations of all retail food and beverage outlets, ensuring exceptional product quality and customer experience.Set and enforce baking and presentation standards across all locations.Collaborate with culinary teams to develop new seasonal offerings, guided by traditional and innovative European baking practices.Manage supply chain, vendor relationships, and ingredient sourcing for top-tier freshness and authenticity.Train and mentor bakery and kitchen staff on proper baking techniques, quality control, and product consistency.Maintain compliance with health and safety regulations.Analyze sales and operational metrics to improve efficiency and profitability.Serve as the key liaison between kitchen operations and senior leadership to align vision and execution.QualificationsExtensive knowledge of bread baking, laminated doughs, pastries, and European-style techniques is required.Formal baking education (preferred from Germany, Austria, Switzerland, or France) or a strong apprenticeship background.Previous leadership experience in bakery retail or food service environments (multi-unit management a plus).Fluent or conversational German is a plus.Strong understanding of front-of-house and back-of-house operations.Passion for quality, consistency, and artisan techniques.

Created: 2025-06-09