Azure Support Operations manager

We are Cognizant Artificial IntelligenceDigital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before. But clients need new business models built from analyzing customers and business operations at every angle to really understand them.With the power to apply artificial intelligence and data science to business decisions via enterprise data management solutions, we help leading companies prototype, refine, validate, and scale the most desirable products and delivery models to enterprise scale within weeks.This is a hybrid position open to any qualified applicant in the United StatesJob ** Azure Support Manager (Hybrid)Key *Supervising and managing support, IT services desk, and VIP support functions to ensure efficient serviceMaintaining high performance levels for service-related processes and implementing improvement activities wherever necessaryTaking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between team members for post-incident reviewsEnsuring that systems, procedures, and methodologies are in place to support outstanding service delivery.Developing a deep understanding of projects to gain insights into the scope of service deliveryTaking accountability for service delivery performance, meeting customer expectations, and driving future demandAnalyzing third-party as well as internal processes, and crafting strategies for service delivery optimization Service Management*Should have experience in handling support projects in Azure, Snowflake for 2 + yearsThe ideal candidate will have extensive expertise in various Azure Modernization Azure Generative AI and will be responsible for crafting implementing advanced AI solutions and play account lead role.Salary and Other Compensation:Applications will be accepted until June 23, 2025.The annual salary for this position is between $100,000 - $150,000 depending on experience and other qualifications of the successful candidate.This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.** Cognizant offers the following benefits for this position, subject to applicable eligibility **Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase Plan** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Created: 2025-06-09