Customer Experience & Administrative Associate

About UsSchopmeyer Medicare, Health & Life is a growing, family-owned Madison, MS business proudly serving over 1,000 health insurance clients. While our primary focus is Medicare, we also serve individuals and families with Federal Marketplace health insurance. Our purpose is to glorify God by loving others as we love ourself. We value integrity, compassion, education, and excellence. Our mission is to bring clarity, build confidence, offer the best, meet deadlines, and serve for a lifetime. Our motto is simply this: Always do the right thing, and God takes care of the rest.You are perfect for this job if you:Live by values of honesty, integrity, compassion, and excellence in all you do Connect genuinely with clients and thrive on exceptional customer service Thrive in a culture that celebrates accountability, meaningful growth, and shared accomplishments Bring natural curiosity and a love of discovery to your work Excel during high-energy, fast-paced periods and use quieter seasons to improve systems Find satisfaction in creating organized environments that help others succeed Comfortable navigating Apple computers, spreadsheets, and productivity softwarePrimary Job Responsibilities (Training will be provided as needed)Serve as our companys first point of contact, creating positive first impressions through warm and professional phone interactions Interfacing with the insurance companies we represent to provide customer service Maintain accuracy in our Customer Relationship Management software Schedule meetings and manage calendars for multiple insurance agents Maintaining accuracy in our Customer Relationship Management software Assisting with event coordination and hosting Data entry and administrative supportOptional and Flexible Job Responsibilities:Based upon skills and passions of employee (not required): Social media marketing Graphic design Database, no-code setupSimple video editing and postingResearch and copywriting for websiteOffice/Time Expectations:Weekly Hours: 34-40 hoursLocation: On-site at Madison office; occasional remote work is available Vacation Blackout Dates (September 15 - January 15):Our busiest time of year is the Annual Enrollment Period, October 1 - January 20. We require that vacations be scheduled outside this window to ensure we're all here when it matters most. That said, life happens. If you need a day or two off, we'll be accommodating. And if there's a family event or something important that needs your time for a few hours, we want you to be there. (Wondering about the holidays? See below.) Pay Structure:$20 per hour 32 - 36 hours weekly during off-season, February - August 40 hours weekly during busy season, September - December (overtime likely available) Paid Time Off (PTO): First year, 48 hours (6 days) in addition to Holidays. There is some flexibility for additional unpaid time off on a case-by-case basis. Paid Holidays (2025): New Years Day, Good Friday, Memorial Day, Independence Day and Labor Day Thanksgiving and Black Friday Christmas Season: December 24, 25, 26 and 31 Note: Additional PTO is allowed December 22-31.

Created: 2025-06-09