Senior Program Manager

The Senior Program Manager will be responsible for the operational success of TransPerfect ensuring seamless team collaboration and development, program delivery, and quality control and evaluation. A successful Senior Program Manager will have solid program management skills, excellent problem solving skills, and the ability to build strong relationships with client and internal teams in face to face and virtual environments.DESCRIPTION Own the service delivery for the program, across geographically dispersed client and TransPerfect teams Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary; set standards for accountability and measurements of success Engage with the client and internal teams to design and implement new initiatives to further develop process improvement, quality procedures, and efficient workflow models Be the pivotal point of contact for the client with responsibility for communication, setting achievable service and delivery expectations, and ensuring these are fulfilled and satisfaction levels consistently maintained Ensure that all relevant information is shared in a timely manner across TransPerfect and the client Ensure the client has knowledge of the defined process and best industry practices to develop trust in program services and solutions delivery Collaborate with internal teams to establish, strengthen and expand client relationships and support development of new business opportunities and overall profitable revenue growth Identify gaps and trends to support the Client Service team to maximize revenue potential through expansion and/or diversification of services and solutions Partner with Production team to dissect and shape new offerings and support client-facing teams to build value proposition around these proposed offerings Build and strengthen the relationships between the diverse teams working on the account Drive strategic planning and strategy implementation to aid and report on improved customer satisfaction, consistent quality delivery, process efficiency, and increased profitability Assist the Director, Program Management in supporting and guiding less experienced Program Managers Complete any other tasks as assigned by a manager/supervisorREQUIRED SKILLS Excellent written and verbal communication skills in native language as well as in English Independent, self-motivated, results-oriented, and dynamic Exceptional problem solving/critical thinking skills Ability to work effectively under pressure to meet tight deadlines and challenging goals Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program evaluation systems Energized in matrix organizations where excellence is achieved through relationships rather than formal reporting structuresREQUIRED EXPERIENCE AND QUALIFICATIONSBachelor´s degree or its equivalent3-5 years of experience in a Game Production/Publishing role, or in a similar fieldUsing industry experience, ability to determine if timelines and estimates are unrealisticExperience working with internal or external development teamsThorough understanding of the Game development processesExperience developing road maps, planning, and executing across multiple products, simultaneously Thorough understanding of project management Advanced use of Microsoft Office applications Attention to detail Minimum 8 years of experience in program/account management Minimum Bachelor's degree or equivalent Experience working with a high-performance, collaborative, constructive peer group Leadership experience in managing teams Prior translation industry experienceDESIRED SKILLS AND EXPERIENCESix Sigma certification or experience PMP or Prince 2 certification or experience

Created: 2025-06-14