North America Delivery Head (Manufacturing)

Job DescriptionWe are seeking a seasoned Delivery Leader to manage and drive the successful execution of Enterprise Solutions engagements - including SAP, Oracle, Salesforce, ServiceNow, and other platforms - for our Manufacturing Clients across North America. This role will serve as the primary governance for client engagements, ensuring delivery excellence, stakeholder alignment, and business value realization.Key Responsibilities:• Lead NA delivery for enterprise technology programs across SAP, Oracle, Salesforce, ServiceNow, and other platforms.• Manage client relationships, delivery governance, and stakeholder communications for manufacturing accounts.• Collaborate with offshore teams to ensure timely, high-quality, and cost-effective delivery.• Drive transformation initiatives, digital roadmaps, and enterprise modernization for manufacturing clients.• Support pre-sales, solutioning, and proposal development for new opportunities.• Ensure adherence to client delivery frameworks, compliance standards, and best practices.• Identify and mitigate delivery risks, manage escalations, and ensure quality of delivery including customer satisfaction.• Mentor and guide onsite teams and coordinate with global delivery centers.• Drive the integration of AI and GenAI solutions into enterprise platforms to enhance automation, analytics, and user experience for the clients.Required Experience:• 20+ years of IT experience with at least 8 years in a delivery leadership role in North America.• Proven track record in delivering Enterprise Solutions (SAP, Oracle, Salesforce, ServiceNow, etc.) for manufacturing clients.• Strong understanding of manufacturing industry processes, challenges, and digital transformation trends.• Experience in managing large-scale, multi-vendor, and multi-country delivery programs.• Experience in implementing or managing AI/GenAI use cases within enterprise environments.• Familiarity with Agile, DevOps, and hybrid delivery models.Ideal Candidate Profile:• Delivery-focused leader with deep domain knowledge in manufacturing and enterprise technologies.• Strategic thinker with a client-first mindset and strong business acumen.• Experience working in global delivery models and managing cross-functional teams.• Ability to drive innovation, transformation, and continuous improvement.Reporting to: Vice President & Global Head of Enterprise Solutions for MFG IndustryQualifications:• Bachelor's or Master's degree in Engineering, Computer Science, or related field; MBA is a plus.• Certifications in relevant enterprise platforms (e.g., SAP, Oracle, Salesforce) are preferred.• Strong leadership, communication, and stakeholder management skills.EOEOur client is an Equal opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at our client are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics

Created: 2025-06-14