Senior Manager, Client Success

Work Location:At Profit Recovery Partners (PRP), we believe that collaboration and innovation thrive when were together. This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.Who You Are:A Senior Manager in Client Success (Solutions Management) is responsible for aspects of client account management alongside the Director; including the management of implemented client savings programs and identifying new and creative ways for PRP clients to save additional dollars. Collaboration across departments and with PRP leadership is a critical element of this position. Building relationships with clients' C-level leadership and key stakeholders is a necessity for success in this position. Objection handling and the ability to resolve complex situations is required. This is a leadership position so management, training and development of team members is a key responsibility in this role.What You Will Do:Alongside Director, manage and own book of business in meeting or exceeding client objectivesPartnering with clients at the C-level in meeting service levels in compliance with service agreementLeveraging data analysis skills and expertise to optimize client operations and reduce G&A expenses, expanding scope into new expense areas.Identifying, analyzing, and interpret trends or patterns in complex data sets, identifying patterns and relationships across client spend in consulting clients on best spend practicesProactively anticipating client issues, consulting and recommending solutions for client success; identifying, tracking, managing, and resolving client issues throughout engagementWork cross-functionally with internal teams to ensure ongoing savings analysis calculations amid implementation and vendor negotiations.Managing 2-4 direct reports, mentoring and fostering personal as well as professional growth; project management across internal departments in ensuring client deliverables are metOther duties as assignedWhat You Need:Bachelors degree in Business, Finance or related field7+ years of relevant experience in consulting or a related field3+ years of management/supervisory experienceExcellent verbal and written skillsExcellent quantitative and qualitative skillsExperienced in Microsoft Office Suite, especially Excel and data analysisUpselling ability with a track record of working with C-level clients, ability to handle objectionsAttention to detailAbility to lead others to complete complex projects on timeHigh degree of urgencyWho We Are:Profit Recovery Partners is a professional services firm that develops, implements and manages cost-reduction solutions for FORTUNE 1000 companies, law firms, private equity firms and private companies throughout North America. Our spend management, supplier management and procurement strategies have resulted in more than $7 billion in client savings.Why Work at PRP:Full medical, dental, and vision benefits package401K plan with company matchPaid holidays, vacation, and sick time25-year track record of growthWinning team atmosphere with high degree of employee recognition and promotions from within High paced, collaborative working environment that thrives on team successWe value social responsibility and founded the following employee-driven committees: Corporate Social Responsibility, Diversity & Inclusion Group, Women's Empowerment Group, and the Wellness Committee. Each committee seeks to provide employees with a chance to give back to their community in ways most meaningful and rewarding to them.To learn more visit salary range for this position is: $94,700-$155,000. Actual compensation within the range will be dependent upon the individuals skills, experience, education, qualifications, and applicable employment laws.Equal Opportunity Employer

Created: 2025-06-14